Support

Effective date: 1 June 2026

Hello, and thanks for playing ShookSlide.

This page tells you how to reach us if something isn’t working, if you have a question about your account, your purchase, or your leaderboard score, or if you just want to send feedback. We read every message.

How to contact us

Email shookslide@cmxm.digital.

We aim to respond to every support email within 24 hours. If you don’t hear back in that window, your message may have ended up in our spam folder — please send it again, or reply to any earlier email thread you have with us so it threads correctly.

What to include in your email

So we can help you quickly, please tell us:

  1. Your device and iOS version (e.g. “iPhone 14 Pro, iOS 18.1”).
  2. Your ShookSlide app version (Settings → scroll to the bottom).
  3. The level number you were on, if the problem happened in a specific puzzle.
  4. What you expected to happen and what actually happened.
  5. Screenshots or a short screen recording if you have them — they help us identify visual issues that are hard to describe in text.

If you’re writing about an in-app purchase, also include the date of purchase and (if you have it) the order ID from your Apple receipt.

Common questions

My in-app purchase didn’t go through

Open Settings → Restore purchase. The app re-checks your Apple account for any unlocks tied to it and restores them. If the restore doesn’t help, email us with the date of your purchase and we’ll work with Apple to investigate.

I want to change my leaderboard handle

Open Settings → Display handle and tap to change it. Handles must be 2–16 characters. Old leaderboard rows keep the handle they were submitted with.

I want to delete my data

Open Settings → Delete my data. This wipes everything stored on our servers AND on your device. The deletion is immediate.

Refunds

In-app purchases are processed by Apple, not by us. Refund requests need to go through Apple at reportaproblem.apple.com. If Apple denies a refund you think we can help with, email us at the address above and we’ll take a look.

Account or device transfer

Your progress, scores, and unlocks are tied to your Apple ID. Sign in to the same Apple ID on a new device and your ShookSlide content follows you — just install the app and tap Restore purchase to bring back any premium unlock.

Bug reports and feedback

Spotted something broken, weird, or just slightly off? We genuinely want to know. Send us an email with the details from the section above and we’ll get back to you, usually with a follow-up question or a fix in an upcoming update.

Who we are

ShookSlide is published by Cheymaxim Creative (Pty) Ltd. Our other legal documents live at shook-slide.web.app/privacy and shook-slide.web.app/terms.

Thanks for playing.